Performance Measurement and Outcomes

This Transit Cooperative Research Program (TCRP) digest summarizes the mission performed March 20 to April 3, 2009, under TCRP Project J-03, "International Transit Studies Program." This digest is an overview of the mission that explored how performance measurements are used to achieve organizational goals and enhance quality of service at public transport planning, funding, and operating agencies in Hong Kong, Special Administrative Region of the People's Republic of China; in the city-state of Singapore; in Kuala Lumpur, Malaysia; and in Taipei, Taiwan. It is based on individual reports provided by the mission team members, and it reflects the observations of the team members.