Identification of the Critical Workforce Development Issues in the Transit Industry

This digest identifies the key workforce challenges facing the public transportation industry, identifies current approaches to addressing those challenges, and suggests an agenda that the public transportation industry can use to move forward in the important area of workforce development. The contents are as follows: Summary; (I) Introduction and Methodology; (II) Overview of Interview Findings; (III) Interview Results--Key Workforce Issues; (IV) Promising Approaches to Workforce Recruitment and Retention; (V) Benchmarking Results; (VI) Expectations and Desired Outcomes from the Workforce Development Initiative; (VII) Suggested Next Steps in the Initiative; Acknowledgments; Attachment A: Listening/Action Sessions; Attachment B: Key Issues Identified by the Workforce Development Initiative Working Group and Listening Sessions; Attachment C: Interview Questionnaire; and Attachment D: Interviewees.