Measuring and Communicating the Effects of Traffic Incident Management Improvements

The purpose of this digest is to develop the best short-run strategy using available data to document and communicate the benefits of traffic incident management. Specifically, three issues are addressed: (1) Report the results of the workshop convened in Seattle, Washington, December 2-3, 2003; (2) Compile current practices in (a) developing traffic incident management benefits and (b) communicating the benefits to upper department of transportation management, decision makers, and the public; and (3) Recommend a framework for moving forward.