Information Technology Systems at Airports--A Primer

This report provides insights and advice to help airport executives and information technology (IT) professionals plan for and communicate about information technology at airports. The report offers techniques for both groups to identify critical issues and thereby communicate effectively, articulates sound IT principles for implementing new IT systems using a standard IT system lifecycle process for their airport, describes the benefits and value of various IT systems when formulating airport strategic goals and making financial investment decisions, and helps clarify mutual understanding of the fundamental architecture concepts of IT systems as they relate to airport goals. This primer is based on the knowledge, expertise, opinions, and recommendations of airport executives, IT professionals, and other airport industry practitioners collected through focus group discussions, online surveys, interviews, and case studies. In addition to proven techniques and tools applied at some airports, the primer provides innovative solutions for common IT issues.