Resource Manual for Airport In-Terminal Concessions

This report provides guidance on the development and implementation ofairportconcession programs. The report provides information on theairportconcession process; concession goals; potential customers; developing a concession space plan and concession mix; theAirportConcessionsDisadvantaged Business Enterprise (ACDBE) program; and concession procurement, contracting, and management practices. Case studies are provided to illustrate key areas. This report will helpairportmanagers understand market potential and implementation requirements for an effectivein-terminalconcession program while recognizing evolving challenges. This report will serve as a valuable tool for use byairportstaff involved in and responsible for the business decisions affecting the development of concession programs and plans. It also serves as an informational tool for other stakeholders, including but not limited to,airportboard members, airlines involved in creating concession programs, and concessionaires.In-terminalconcessionsare defined as food and beverage, retail, amenities, and services (e.g., vending, banking, luggage carts, postal services, telephones and wireless communications, advertising, and personal services).