Guidebook for Measuring Performance of Automated People Mover Systems at Airports

This report is a guidebook for measuring performance of automated people mover (APM) systems at airports. This report, directed at airport owners and operators as well as owners and operators of APM systems, identifies, defines, and demonstrates application of a broad range of performance measures encompassing service availability, safety, operations and maintenance expense, capacity utilization, user satisfaction, and reliability. The guidebook also identifies the data required to implement these performance measures, helping airport APM operators assess and improve performance over time, compare alternative APM systems, and plan and develop future APM systems. This report includes an appendix that documents the underlying historical research and describes the survey instrument and responses that provided information used to formulate specific performance measures. Also included in this volume is a set of forms for periodically compiling the necessary data for input into the overall performance measurement process. These forms are available electronically on the report summary web page, which also contains an interactive Excel model with spreadsheets that can be used to track and calculate system-wide performance and service characteristics. This report is a companion to ACRP Report 37, "Guidebook for Planning and Implementing Automated People Mover Systems at Airports." Together, these two volumes provide a comprehensive planning, development, operating and maintenance, and system performance manual that takes the user from initial planning and development steps through implementation, operation and maintenance, and overall performance monitoring and evaluation.