Developing an Airport Performance-Measurement System (includes Workbook on CD-ROM)

This report provides guidance on how to develop and implement an effective performance-measurement system for airports and will be of interest to a variety of airport stakeholders--airport board members, directors, department leaders, and other employees--as well as aviation regulatory agencies, industry associations, and airport planning professionals and consultants. This report presents the theoretical underpinnings of performance measurement, provides an airport-specific five-step process for developing and implementing an airport performance-measurement system, introduces some of the current and emerging technology available to assist airports in the performance-measurement process, and presents case studies on selected airport performance-measurement systems. An electronic workbook, provided with the report as CRP-CD-79, includes tools to help users complete the step-by-step process for developing an airport performance-measurement system that is presented in ACRP Report 19.